FAQs – Elegental

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Frequently Asked Questions

Most frequent questions and answers

1. How to place an order?

Browse on the website and select the items that interest you, add them to your shopping cart, then fill in the necessary information and complete payment at checkout to place your order.

2. Can I cancel my order?

Yes, you can cancel your order before it ships. Please contact our customer service team as soon as possible to cancel your order.

3. What payment methods can I use?

We accept credit card, debit card, Stripe and many other payment methods. At checkout you can select your preferred payment method.

4. How will refunds be processed?

Once the refund request is approved, the refund amount will be credited back to your original payment method. The time it takes to process your refund may vary, so please be patient.

5. Can I receive the goods at the specified time?

Sorry, we cannot guarantee specific delivery times at this time. Normally, the courier company will deliver the item to your address during working hours.